The Olympic mood has really caught on. My wife and I were at a petrol station recently and we were having difficulty attracting the attention of the attendants to respond to us. They were standing at the corner talking to each other. When we finally got them to fill the petrol and check the engine oil, we discovered that the wall against which the attendants were leaning carried an advertisement.
Let us examine person A who lives in a green home designed and built on eco-friendly principles, does meditation everyday and is very compassionate with the people he meets and transacts with. However, when we move our frame to accommodate a larger systemic view, his huge estate is protected by an almost impassable barrier and policed by an army of people equipped with the most up-to-date technology. Move the frame even larger and we seek that the surrounding areas are slums run by slum lords.
Life is a journey so I will begin by relating a few stories about what happens on the road.
A few months ago the VP TQM was driving me down to my client’s office in Ahmedabad. We were having an interesting discussion on the importance of discipline in sustaining quality initiatives.